"I had so many questions before booking — the team answered every one via WhatsApp within minutes. The stay was flawless. Brahmaputra Kitchen alone is worth the visit."
MD
Meghna Das
Anniversary Stay · Kolkata
EVERYTHING YOU NEED TO KNOW BEFORE YOU ARRIVE
Frequently Asked
Questions.
We've answered your most common questions about rooms, dining, spa, bookings, cancellations and more — so your stay at Hotel Nandan begins with confidence.
FIND YOUR ANSWER INSTANTLY
Search across all 70+ FAQs
MOST ASKED
Most Asked — Quick Answers
Tap any card for the short answer. Browse the full FAQ below for details.
What's the check-in & check-out time?
Check-in 2:00 PM · Check-out 11:00 AM. Early check-in or late check-out is subject to space.
Can I cancel my booking for free?
Free cancellation up to 48 hours prior to check-in on most rates. Modified directly online.
Is breakfast included in my room rate?
Complimentary breakfast buffet included in select plans. Can also be added on arrival.
How far is the Railway Station?
Only 5 minutes (≈1.2 km) from Guwahati Railway Station. Paltan Bazar is centrally accessible.
Which payment methods are accepted?
Credit/Debit cards, UPI payments, Net Banking, and cash. Direct corporate billing available.
Do I need to pre-book the spa?
Strongly recommended at least 24 hours in advance to secure your slot, especially on weekends.
Is parking available?
Yes — complimentary secure covered parking is provided for all registered in-house guests.
Can I host my wedding here?
Yes. Brahmaputra Hall seats up to 200 guests. Event planner services and catering packages.
Rooms Suites
8 questions answered
We offer four room categories to suit every need: Deluxe Rooms (king bed, city views), Superior Twin Rooms (two queen beds, ideal for friends or colleagues), Junior Suites (separate living area, upgraded amenities) and Executive Suites (our premium category with a freestanding tub, rain shower and panoramic views).
All rooms include a 40" Smart TV, high-speed Wi-Fi (100 Mbps), 24-hour room service, in-room safe and premium toiletries.
Check-in: 2:00 PM | Check-out: 11:00 AM.
Early check-in (from 9 AM) and late check-out (until 2 PM) are available subject to room availability, at a nominal charge. Please request at the time of booking or contact our front desk at least 24 hours in advance. Complimentary early/late check-in is offered to loyalty members.
All rooms and indoor areas at Hotel Nandan are strictly non-smoking. A designated smoking zone is available on the ground floor near the rear entrance. A cleaning fee of ₹3,000 will be charged if smoking is detected in a guest room.
Yes — complimentary high-speed Wi-Fi (100 Mbps fibre) is available throughout the property including all guest rooms, lobby, restaurant, rooftop lounge and banquet spaces. No password required for guests — your room number and name are used to log in. Wi-Fi credentials are provided at check-in.
Yes. Extra rollaway beds are available at ₹800/night per bed, subject to room size. Baby cots (cribs) are provided free of charge for children under 2 years. Please request at the time of booking or at least 12 hours before arrival. One extra bed per room maximum.
Most Deluxe Rooms and all Suites face the city skyline. Brahmaputra River views are available from the Nandan Rooftop Lounge on the 9th floor, and from select Executive Suites on floors 7–9. When booking, you can request a high-floor room with river view — we'll do our best to accommodate (subject to availability).
We're sorry — Hotel Nandan currently does not allow pets in guest rooms or common areas. We can recommend pet boarding services nearby. Service animals (guide dogs, etc.) are always welcome with appropriate documentation.
All rooms include premium bath amenities (shampoo, conditioner, body wash, lotion), hair dryer, iron & ironing board, bathrobe & slippers (suites), in-room safe, electric kettle with tea/coffee, and a mini fridge. Executive Suites feature Aromatherapy Associates toiletries and a Nespresso machine.
Restaurant Dining
7 questions answered
Hotel Nandan has three dining outlets:
Brahmaputra Kitchen — our flagship all-day Assamese restaurant (seats 80), open 7 AM–10:30 PM. Known for Haanhor Maas (duck curry), Masor Tenga and traditional Assamese thalis.
Spice Trail — Pan-Asian restaurant with a live open kitchen, handmade dimsums, wood-fired woks. Open for lunch & dinner.
Nandan Rooftop Lounge — 9th floor open-air cocktail lounge with tapas, craft cocktails and Brahmaputra views. Live music Wed–Sat from 7 PM.
Complimentary breakfast at Brahmaputra Kitchen is included in select room packages (Bed & Breakfast rates). Please check your booking confirmation. If breakfast is not included, it can be added for ₹499 per person per day. Our breakfast buffet runs 7:00 AM – 10:30 AM daily and includes both Indian and continental options.
Yes — 24-hour in-room dining is available for all guests. The full restaurant menu is available until 11 PM; a curated late-night menu (sandwiches, soups, desserts) is available from 11 PM – 6 AM. Dial Ext. 0 from your room phone. Orders typically arrive within 25–30 minutes.
Absolutely. We cater to vegetarian, vegan, Jain, gluten-free and nut-free diets. Please inform us of any allergies or dietary needs at the time of booking or upon check-in. Our chefs will prepare accordingly. We also offer low-sodium and diabetic-friendly options on request.
Yes! Nandan Rooftop Lounge is open to all — hotel guests and walk-in visitors alike. Timings: 5:00 PM – 11:30 PM daily (last order 11:00 PM). Reservations are recommended on weekends and during live music nights (Wednesday through Saturday). Minimum cover charge of ₹300 per person applies on Fri–Sat evenings, redeemable against food & beverages.
Yes. We offer private dining setups in the Muga Room (seats up to 20) for intimate dinners, anniversaries and corporate lunches, as well as exclusive rooftop buyout for groups up to 60. Custom menus, floral décor and dedicated service included. Contact our events team for a quote.
Yes. The Nandan Rooftop Lounge serves a curated cocktail menu, imported spirits, local craft beers and wines. Our signature cocktail, the Brahmaputra Sunset, is a must-try. In-room alcohol can be ordered via room service. Bar timings: 12 PM – 11:30 PM. Valid photo ID required for alcohol service.
Spa Wellness
6 questions answered
Our Nandan Wellness Spa offers a full menu of treatments including Ayurvedic full-body massages, Swedish and deep-tissue massages, aromatherapy, facial treatments, body scrubs, foot reflexology and couple's spa packages.
We use Kama Ayurveda products and our therapists are trained and certified. Gift vouchers are also available — perfect for anniversaries or corporate gifting.
Spa timings: 9:00 AM – 9:00 PM daily. Advance booking is strongly recommended — at least 24 hours in advance on weekdays, 48 hours on weekends and public holidays. Walk-ins are accepted subject to slot availability. Book via front desk (Ext. 2) or email spa@hotelnandan.in.
The spa is open to non-hotel guests as well. Walk-in visitors are welcome during spa hours, subject to appointment availability. Hotel guests receive a 10% discount on all spa treatments. Show your room key at the spa reception to avail the discount.
Yes — our Brahmaputra Bliss Couples Package (90 min) includes a side-by-side aromatherapy massage, rose-petal footbath, and complimentary welcome drink, priced at ₹5,500 per couple. We also offer honeymoon spa packages and anniversary specials. Pre-booking is required.
Yes — our Fitness Centre is fully equipped with treadmills, ellipticals, stationary cycles, free weights, resistance machines and a stretching zone. Open 6:00 AM – 10:00 PM daily. Access is complimentary for all hotel guests. Personal training sessions can be arranged on request (₹500/session).
Yes — morning yoga sessions are held on the rooftop terrace from 6:30 AM – 7:30 AM, Monday through Saturday (weather permitting). Sessions are complimentary for hotel guests. For guided meditation, please request with our spa team — private sessions are available at ₹800/hour.
Events Banquets
6 questions answered
We have three event spaces:
Brahmaputra Hall — our grand banquet hall seating up to 200 guests (theatre) or 120 (banquet style). Full AV setup, LED screen, floral décor and dedicated event host included.
Muga Room — intimate private dining and meeting room for 10–25 guests. Ideal for corporate lunches, seminars, small weddings.
Nandan Rooftop — exclusive outdoor setting for 40–60 guests, perfect for cocktail receptions, sundowners and engagement parties.
Absolutely. We host full weddings, reception parties, sangeet and engagement functions. Our dedicated wedding planner will assist with décor (traditional Assamese or contemporary), catering, entertainment, photography coordination, and in-house accommodation for your guests. Contact us for a customised wedding package.
Yes. All event spaces include complimentary AV setup: LED projector / large screen, wireless microphone, PA system, and high-speed Wi-Fi for presentations. A dedicated event coordinator is assigned to every event. Additional equipment (LED walls, stage lighting, sound system upgrades) can be arranged at extra cost.
Yes — we have attractive corporate rates for businesses requiring regular room bookings, extended stays, or conference facilities. Benefits include priority check-in, complimentary business centre access, direct billing and dedicated corporate account manager. Contact our sales team for a corporate empanelment proposal.
Our in-house catering team handles all food and beverages for events — outside catering is not permitted. For décor, we have empanelled decorators you may choose from, or you may bring your own decorator (prior approval required). An outside vendor fee applies.
For large events (weddings, conferences over 100 guests), we recommend booking 3–6 months in advance, especially during the November–February peak season. Smaller meetings and private dining can usually be accommodated within a week. A 25% advance deposit secures your booking.
Bookings Reservations
7 questions answered
You can book via four ways: (1) Direct online at our booking engine — always the best rates; (2) Call us at +91 98765 43210 (24/7); (3) Email reservations@hotelnandan.in; (4) OTAs like Booking.com, MakeMyTrip, Goibibo (note: direct booking gives you best price guarantee + perks).
Yes — we guarantee the lowest rate when you book direct on our website. If you find a lower rate for the same room and dates within 24 hours of booking, we'll match it and give you an additional 10% off. Email us the link to claim. This applies to like-for-like rates (same room type, same dates, same cancellation policy).
Yes — you can book a room on behalf of another person. Enter the guest's name as the "arriving guest" during checkout. The booking confirmation and any invoices can be issued in the guest's name or yours. The guest at check-in will need a valid photo ID (Aadhaar, Passport, Driving Licence, etc.).
For flexible/cancellable rates: no advance deposit required (payment at check-in). For non-refundable / advance purchase rates: full payment is collected at the time of booking. Event space bookings require a 25% advance deposit to secure the date.
All guests must present a valid government-issued photo ID at check-in: Aadhaar Card, Passport, Driving Licence, or Voter ID. Foreign nationals must present their Passport and visa. A credit/debit card or cash deposit of ₹2,000 may be taken as a security hold (released at checkout).
Yes — please inform the front desk as soon as possible. Extensions are subject to room availability and the rate for additional nights will be the best available rate at that time. We'll do our best to keep you in the same room to avoid disruption.
In general, there is no minimum stay requirement — even single-night bookings are welcome. During peak periods (Bihu, New Year, major local festivals), a 2-night minimum may apply for certain room categories. This will be visible during the booking process.
Payment
5 questions answered
We accept all major payment methods: Visa, Mastercard, RuPay, American Express (credit & debit), UPI (GPay, PhonePe, Paytm), Net Banking, Cash (INR), and all major digital wallets. For corporate bookings, direct billing / purchase order can be arranged. Foreign currency exchange is available at the front desk (select currencies).
Yes — all transactions include a proper GST-compliant invoice. For business travel, provide your company's GSTIN at check-in to receive a tax invoice in your company's name. Invoices can also be emailed within 24 hours of checkout. GST rate applicable: 12% for rooms below ₹7,500/night; 18% for ₹7,500 and above.
Absolutely. Our booking engine is secured with 256-bit SSL encryption and powered by a PCI-DSS compliant payment gateway. We do not store any card details on our servers. You may book with full confidence.
Yes — for flexible/cancellable rate bookings, payment is taken at check-in. You may pay by card, UPI or cash. For advance purchase / non-refundable rates, full payment is collected at the time of booking online. Incidentals (F&B, spa, etc.) are settled at checkout.
There are no hidden charges. The rate shown at checkout is inclusive of all applicable taxes. Parking is complimentary. Wi-Fi is free. The only extras are optional services like the spa, F&B, laundry, or special room setups (rose décor, cakes, etc.) — all clearly priced.
Cancellations
5 questions answered
Flexible Rate: Free cancellation up to 48 hours before check-in. Cancellations within 48 hours: 1 night's room rate charged.
Non-Refundable Rate: No cancellation or modification permitted. Full amount charged at time of booking.
Advance Purchase Rate: Cancellations within 7 days of check-in: 100% charged. Before 7 days: 50% charged.
The policy applicable to your booking is always visible before payment and in your confirmation email.
You can cancel via: (1) The cancellation link in your booking confirmation email; (2) Calling us at +91 98765 43210; (3) Emailing reservations@hotelnandan.in with your booking reference. If you booked through an OTA (Booking.com, MakeMyTrip, etc.), please cancel through that platform directly.
Yes — modifications (date changes, room type changes) are free for flexible rate bookings, subject to availability and rate difference. Non-refundable bookings generally cannot be modified. Contact us as early as possible and we'll do our best to accommodate changes.
We understand that emergencies happen. In case of a documented medical emergency, please contact us immediately with relevant documentation (doctor's certificate or hospital report). We evaluate such cases with compassion and will waive cancellation charges wherever possible. Each case is reviewed individually.
In the extremely rare event that we need to cancel your booking (e.g. due to force majeure, renovation, overbooking error), you will be notified immediately. We will arrange equivalent or superior accommodation at a nearby hotel at our cost, or issue a full refund within 5 business days plus a compensation voucher for a future stay.
Refunds
5 questions answered
Refunds are processed within 5–7 business days from the date of cancellation approval. Credit/debit card refunds reflect within 5–7 days depending on your bank. UPI and wallet refunds typically arrive within 2–3 business days. You'll receive an email confirmation when the refund is initiated.
Yes — 100% refund (including all taxes) is issued for cancellations made within the free cancellation window (generally 48+ hours before check-in for flexible rates). No deductions. The refund amount will be identical to the amount charged at booking.
If you booked through an OTA (MakeMyTrip, Booking.com, Goibibo, etc.), your refund will come from that platform, not from Hotel Nandan directly. Please cancel through the respective platform and follow their refund timeline. For direct bookings on hotelnandan.in, refunds come directly from us.
Please raise a dispute immediately — at checkout or within 7 days of checkout. Email billing@hotelnandan.in with your room number, stay dates and the specific charge in question. We investigate all billing queries within 48 hours and process corrections promptly.
Yes — any security hold (typically ₹2,000 taken at check-in) is fully released at checkout provided there are no incidentals to settle. Card holds are released immediately on checkout; actual reversal time depends on your bank (typically 3–5 days). Cash deposits are returned at checkout directly.
Location Transport
5 questions answered
Hotel Nandan is located at Paltan Bazar, Guwahati — 781008, Assam. Paltan Bazar is Guwahati's most central commercial neighbourhood, walking distance from the railway station, major bus terminals, banks, shopping areas and key landmarks.
Guwahati Railway Station (Kamakhya / Guwahati): 5 minutes / ≈1.2 km.
Lokpriya Gopinath Bordoloi International Airport: 25–35 minutes / ≈25 km (depending on traffic).
Interstate Bus Terminal (ISBT): 8 minutes / ≈3 km.
Pre-arranged airport / station pickup can be booked through our front desk.
Yes — airport and station transfers can be arranged on request (charges apply). A sedan costs approximately ₹800 from the airport and ₹200 from the railway station. Please share your flight/train details at least 6 hours in advance. Contact our concierge at +91 98765 43210 or email to book.
Yes — complimentary parking is available for all in-house guests (subject to availability, first-come-first-served). We have covered parking for up to 40 vehicles. For event guests, overflow parking is available at designated lots nearby. Valet parking can be arranged on request.
Kamakhya Temple — 8 km (15 min) | Umananda Island — 4 km (10 min) | Srimanta Sankardev Kalakshetra — 7 km | Nehru Park — 2 km | Paltan Bazar Market — walking distance. Our concierge can arrange day trips to Kaziranga National Park (3–4 hrs by car).
Amenities Facilities
6 questions answered
Hotel Nandan offers a comprehensive range of amenities: Rooftop Lounge (9th floor), Fitness Centre, Nandan Wellness Spa, Business Centre, Brahmaputra Hall (banquet), Concierge, 24-hr Front Desk, Airport Transfers, Laundry & Dry Cleaning, Safe Deposit Boxes, Currency Exchange, Doctor on Call, and complimentary parking.
Currently, Hotel Nandan does not have an on-site swimming pool. However, our Fitness Centre, Wellness Spa and Rooftop Lounge provide ample recreational options. A pool is planned as part of our upcoming expansion. Sign up for our newsletter to be notified.
Yes — the Business Centre is available 8 AM – 8 PM and includes workstations, high-speed internet, printer, scanner, photocopier and video conferencing facilities. Access is complimentary for hotel guests. After-hours access can be arranged on request.
Yes — same-day laundry and dry cleaning services are available (submit by 9 AM for return by 6 PM). Express service (4-hour turnaround) available at a 50% surcharge. Laundry bags and price lists are in every room. Items can be collected via room service.
Hotel Nandan is committed to accessibility. The property features ramp access at the entrance, lifts to all floors, and accessible room options on request. Please inform us of accessibility requirements at the time of booking so we can prepare accordingly. Our staff are trained to assist guests with special needs.
Our 24-hour concierge team can assist with: restaurant reservations, sightseeing tours (Kamakhya, Brahmaputra cruises, Kaziranga day trips), taxi and car hire, flight/train ticket assistance, flower arrangements, birthday/anniversary room décor, medical assistance and local shopping tips. Think of them as your personal Guwahati expert.
Didn't find your answer?
Our guest relations and reservations desk is available 24 hours a day, 7 days a week — reach out via call, WhatsApp or email.
GUEST VOICES
Real Guests, Real Stories
Still unsure? Hear directly from guests who asked the same questions — and loved their stay.
TripAdvisor
"Cancellation was seamless — I had to change dates at the last minute and the front desk handled it instantly. No fuss, full refund. Will always book Hotel Nandan for Guwahati trips."
RK
Rajiv Krishnan
Business Stay · Mumbai
"The spa package was absolutely divine — booked it the night before on WhatsApp, everything was ready. The couple's Ayurvedic massage is something we'll remember forever."
SJ
Sunita & Jayesh
Honeymoon · Bengaluru
SEE IT BEFORE YOU BOOK
Watch Hotel Nandan Come Alive
Room tours, dining experiences, rooftop evenings and Guwahati travel tips — all on our YouTube channel.
Property Tour
Complete Hotel Property Tour 2024
Dec 2024 · 42K views
Room Tour
Executive Suite — Is This Guwahati's Best Hotel Room?
Sep 2024 · 14K views
Rooftop & Nightlife
Friday Night at Nandan Rooftop — Live Music & River Views
Oct 2024 · 29K views
Hotel Nandan Guwahati FAQs — Everything You Need Before Your Stay
Planning a stay at Hotel Nandan Guwahati? This comprehensive FAQ page is designed to answer every question — big or small — before you arrive. Located in the heart of Paltan Bazar, just 5 minutes from Guwahati Railway Station, Hotel Nandan has been welcoming guests since 1998 with the warmth of authentic Assamese hospitality.
Whether you're wondering about our check-in time, cancellation policy, restaurant menus, spa booking process, or event space capacity, you'll find clear, honest answers here — written by our team who know every corner of the property. We believe a well-informed guest is a happy guest.
Our three dining outlets — Brahmaputra Kitchen, Spice Trail and Nandan Rooftop Lounge — serve everything from traditional Assamese cuisine like Haanhor Maas to Pan-Asian dimsums and craft cocktails with panoramic river views. Rooms range from Deluxe to Executive Suites, all with high-speed Wi-Fi, Smart TVs and 24-hour room service.
We offer a Best Rate Guarantee on direct bookings, free cancellation on most rates, and complimentary breakfast packages. For events, our Brahmaputra Hall seats up to 200 guests— from weddings and corporate conferences to milestone celebrations. Our spa, fitness centre and concierge service complete the experience.
Couldn't find what you need? Our team is available 24 hours a day, 7 days a week by phone, WhatsApp and email. We typically respond within the hour. Book a room today and experience why Hotel Nandan consistently earns a 4.8-star rating across 1,842 guest reviews.
FROM OUR BLOG
Helpful Reads for Your Trip
Guwahati travel guides, food stories and hotel tips to help you plan better.
Food & Cuisine
12 Assamese Dishes You Must Try in Guwahati
From Khar to Masor Tenga — a local's guide to the most flavourful cuisine in Northeast India.
6 min read · Jan 2025
Travel Guide
25 Best Things To Do in Guwahati in 2025
Kamakhya Temple, Brahmaputra cruises, Kaziranga day trips — your definitive Guwahati itinerary.
10 min read · Dec 2024
Events & Weddings
Planning a Wedding or Event in Guwahati? Read This First
Everything about Hotel Nandan's event spaces — capacity, décor, catering and what to ask before booking.
5 min read · Aug 2024
EVERY QUESTION ANSWERED — YOUR STAY AWAITS
Book Your Stay at Hotel Nandan
Best rates guaranteed · Free cancellation on most rooms · Complimentary breakfast on select packages · 24/7 support team ready to help
Or call us anytime: +91 98765 43210